We've just unveiled a new system for handling nondecay, resetting, and
description customisations in-game! This will allow customisations to be
completed more quickly and efficiently, without requiring you to send us
an email (for these basic cases).

The overall process is thus: first, CUSTOMISATION NEW FOR <item number>!
This will generate a customisation request, which you can edit and then
submit using the commands below. Once created, you have five days to
finish the request and CUSTOMISATION SUBMIT. After an admin has approved
your request, you can bind the credits, CUSTOMISATION COMPLETE, and
voila!


Listing and viewing
===================
CUSTOMISATION LIST
CUSTOMISATION SHOW <#>

NOTES: In addition to listing or showing all of your submitted,
unsubmitted, and completed requests, this will display various other
items such as approval status and attached admin notes.


Non-decay and resetting
=======================
CUSTOMISATION ADD <#> <NONDECAY|RESETTING>
CUSTOMISATION REMOVE <#> <NONDECAY|RESETTING>

NOTES: Adding resetting will automatically add non-decay if the item is
currently decaying.


Custom descriptions and messages
================================
CUSTOMISATION SET <#> <APPEARANCE|DROPPED|EXAMINED|ENTER|LEAVE|DEATH>
<text>

NOTES: Enter/Leave/Death messages only apply to mounts/pets/minipets.


Submitting your request
=======================
CUSTOMISATION SUBMIT <#>
CUSTOMISATION UNSUBMIT <#>

NOTES: This will submit your request to our team for approval. We'll
look it over and either give it the thumbs-up or down!


Completing the customisation
============================
CUSTOMISATION COMPLETE <#>
CUSTOMISATION SCRAP <#>

NOTES: The COMPLETE command is for after your customisation has been
approved by an admin. You'll need to have bound the required credits to
your account to do this. If you no longer wish to customise the item,
you can SCRAP it at any stage.


Other requests
==============
While most requests can be handled via this means, there are situations
where you'll want something outside the scope of this system (like
reaction requests or gift customisations). In these cases, please email
customisations@achaea.com with your request.

Penned by My hand on the 3rd of Mayan, in the year 614 AF.